We want to help you monitor and identify the emotional reaction towards your product, category, brand or industry.

We help answer questions like:
  1. What is your and competitor’s customer’s sentimental feedback?
  2. What are they most emotional about?
  3. How do they love your products and services?

A major US furniture retailer utilized talkAItive to break down the sentiment and emotions attached to product categories, by state, across more than 1 million NPS and social chatter collected across all major networks. A variety of product and experience related Emotional Contexts were identified and ranked by sentiment intensity, including “Salesperson Knowledge”, “Delivery Team Knowledge”, “Insurance Product Relevancy”, and more. They prioritized delivery experience as their top “problem to solve”.

An apparel retailer utilized talkAItive to review their chatter across social media to better understand the top issues related at a brand level. talkAItive collected over 240,000 reviews and social chatter points to identify that their order management process was the most emotional issue in the last 6 months. They also found that "adventure travel" was the most emotionally positive activity attached to their brand which will be accentuated across their customer experience.

A city parks & recreation organization used talkAItive to pre-inform their public research. Their goal was to understand the most emotionally charged topics related to all the social chatter across Twitter, Facebook, Instagram, various travel sites, and more. We helped them analyze over 30,000 reviews from the last 3 years related to the tourist attraction site. It helped them prioritize the topics of food options, beach experience, and amenities available at the site. We broke down each of them into the most emotional topic; for example for food options there were a lot of emotions attached to the lack of cuisine options, quality and freshness.

A major branding agency utilized talkAItive to assess the variation in emotions in 100,000 chatter points, related to over 15 different brands across Twitter, Facebook, Instagram, review sites, and internally collected NPS reviews. Their goal was to build an infographic that illustrates the variety of Emotional Contexts (ex. stale bread, salty meal, fresh cheese) and rank the brands by sentiment intensity and emotional contexts.

Free Sentiment Analysis

Get a taste of talkAItive analysis from 500 tweets related to any search term you enter.

What Can You Achieve?

Quantity Will Never Be A Substitute For Quality.

Enhance Digital Experience
When Bain & Company asked organizations to rate their quality of customer experience, 80% believe they are delivering a superior experience. This is compared to only 8% of customers who believe they are receiving a great customer experience.

Mapping out these Emotional Contexts across Product Purchases, Web/Content Assets, Usability Experience Contexts and Service Contact Touchpoints help you understand your customer and build deeper relationships based on empathy and joy.

Effective Client Acquisition

You know that feeling you get when you’re at a great concert and the musicians stop playing in order to let the crowd carry the tune? That sense of being part of a community – of confidence in your audience? These feelings of community keep your customers hooked, and you can harness it for your brand by listening and letting them shape your content and voice their preferences. Get inspired from your own customer’s chatter!

1. Build great content + monitor emotional reaction across all channels.
2. Engage communities using recommended target attributes.
3. Evaluate influencers based on historical emotional reaction.

Effective Client Acquisition

You know that feeling you get when you’re at a great concert and the musicians stop playing in order to let the crowd carry the tune? That sense of being part of a community – of confidence in your audience? These feelings of community keep your customers hooked, and you can harness it for your brand by listening and letting them shape your content and voice their preferences. Get inspired from your own customer’s chatter!

1. Build great content + monitor emotional reaction across all channels.
2. Engage communities using recommended target attributes.
3. Evaluate influencers based on historical emotional reaction.

Quick Competitive Analysis

The public digital footprint of your customers is a great resource for discovering new opportunities and best business practices that you can use to help your business flourish. Learn the language of your and your competitors' fans and critics online. Use talkAItive’s client chatter to rank yourself vs competitors based on emotional intensity.

Why Pick Us?

Unique among its competition, talkAItive offers clients the combined ability to track social media and generate AI-driven intelligence from it. This intelligence can shine a spotlight into brand and product sentiment and supercharge business growth strategy.

talkAItive Patent

talkAItive (7204833 Canada Inc.), is a provider of advanced analytics related to any institutions transactional and qualitative data. talkAItive’s technology is used in products sold by the company and products and services sold and offered by its commercial partners.

This page is intended to serve as notice under 35 U.S.C. § 287(a).

Product

The following U.S. patents apply to talkAItive:

US Patent Numbers: US11030533B2. Patents pending: US20210201162A1, US20200184521A1.

How Do We Help?

talkAItive's goal is to help you communicate stories about your brand, product or persona using emotional contexts recommended by your fans and critics across the internet.

Why Measuring Emotional Value Is Key For A Stellar Customer EX

Oct 14 2021

Welcome to our experience series, and this is the first in that sequence :). Our Board Advisor told us that 2021 will be a defining year for us and the summer of 2021 was definitely one. We were able to work with a range of Retail and SaaS services based clients through critical partnerships which are still being established and formed.

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NEV - Net Emotional Value

NEV - Net Emotional Value enables a new range of analytics across the organization to help learn the “Voice of Customer”.

Best In Class Sentiment Analysis

When it comes to sentiment and emotions knowing how someone is feeling can be an invaluable tool; when, it’s correct.

Software Speedups

To meet all the requirements our clients may have including fast turn around times we challenged our engineering team to focus their efforts on creating a major speed improvement.

Our Products

Unlock new conversational intelligence through text and image analytics.

Our Clients